Avaya Aura® is the open, highly-reliable, and extensible on-premises collaboration solution to deliver Unified Communications solutions to enterprises large and small. This extension connects your Avaya Aura AES PBX system and your Zoho Desk environment to give you a feature that holds all the essential information—tickets and customer data—and manages incoming and outgoing calls. All you need to do is create a PhoneBridge group, download the Avaya Aura adapter, and install it using the account-specific authorization key.
Key Features:
Search for contacts or automatically view their details when you make or receive a call.
Associate calls with tickets and update their duration automatically. You can also add call notes as a comment during or after the call.
Automatically convert missed and abandoned calls into tickets.
Generate reports to view the amount of time spent by agents on calls.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Avaya Aura for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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