Sync and keep track of customers' orders, payments, and shipment statuses from your BigCommerce store within Zoho Desk. Our extension allows you to view order information for BigCommerce customers directly on Zoho Desk's ticket details and customer record pages via the eWidget, including product details (price, quantity, notes), shipment information, and payment status. This allows customer service teams to quickly access the information they need and resolve issues quickly. With our BigCommerce extension for Zoho Desk, you can empower your support team to initiate a partial or full refund directly from Zoho Desk and resolve customer refund concerns swiftly.
Key Features:
View a list of customer orders directly on the ticket details page and customer record page via Zoho Desk's eWidget.
Empower your support agents to initiate partial or full refunds directly from Zoho Desk so they can resolve customer concerns swiftly.
Effortlessly link a ticket to a specific BigCommerce order on the ticket and customer record details page for faster resolution.
View the detailed view of every BigCommerce order directly on the ticket details page and the customer record page via Zoho Desk's eWidget.
You will only be billed for the extension/app you purchase. We don't request any additional charges outside of Zoho Marketplace. (Note: If the extension/app integrates with a third-party application that requires a paid edition, you must make a separate purchase with the third party.)
How will I be billed?
Once you click the purchase button and provide your credit card details, the amount due will be deducted from your card.
How often will I be billed?
You will be billed per month or per year depending upon the option that you choose. The payment will be recurring, meaning you won't have to bother doing it again manually.
What can I do if I decide that I don't want the extension after all?
You can cancel the plan that you have subscribed to, noting the reason. We will get back to you to help you out with the necessary requirements.
Whom do I contact in case of questions regarding payments and billing?
You can drop us a mail at sales@zohomarketplace.com and get your questions regarding payments clarified.
Can I extend my free trial?
No, unfortunately we can't provide an extension to the free trial period.
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I would recommend you to try BigCommerce Extension For Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
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