RingCentral for Zoho Desk

Instant and flexible call center integration that adapts to your workflow

Built for: Desk Developed by: Zoho Corporation

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RingCentral is the leading provider of cloud-based communication solutions for small businesses and enterprise companies—offering a simple, affordable, and reliable all-in-one phone system. We provide the most complete, high-quality customer experience, unsurpassed in the industry.
The RingCentral extension for Zoho Desk makes it easier for your business to provide a better customer support experience while receiving or making phone calls. All you need is access to the internet and a web browser.

Key Features:

  • Know your callers before you even pick up the phone. A business card view helps you get a quick glance at all of the essential details of your contact.
  • Call your customers with a single click from within Zoho Desk, without using the on-screen keypad.
  • Associate calls with tickets to log their time automatically, allowing you to keep track of how efficient your agents are over the phone.
  • Unanswered and missed calls automatically create new tickets allowing you to stay on top of all of your interactions. Save follow-up actions like Call Notes and Tasks right away.

Tags

Deployment type Built-in integrations
Published date Aug 30, 2018
Version 1.0
Latest Released date Apr 24, 2024
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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