Slack For Zoho Desk

Empower your customer support team by delivering ticket-related updates in Slack

Built for: Desk Developed by: Zoho Corporation

Slack is the most popular team chat application used to help organizations communicate and coordinate more effectively. If Slack is where your team comes together to collaborate, why switch tabs to get ticket updates?
The Slack extension for Zoho Desk centralizes your team communications by bringing all your ticket information into one place. It also keeps your agents informed about events related to their tickets.

Key Features:

  • Map a department in Zoho Desk to a channel of your choice to ensure only relevant ticket events are posted there.
  • Search for tickets based on ticket ID and customer email within Slack.
  • Retrieve information like the most recent and overdue tickets using simple slash commands.
  • Customize the event notifications you'd like to receive in Slack.

Install the extension today to add more context to your conversations, and deliver better customer support right away.

Tags

Deployment type Zoho platform
Published date Aug 16, 2018
Version 1.0
Category Collaboration
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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