Zoho Cliq for Zoho Desk

View tickets, get instant updates, and monitor daily ticket activity from your chat window

Built for: Desk Developed by: Zoho Corporation
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Zoho Cliq is a business communication app meant to enhance productivity in your workplace. It enables you to have direct chat and messaging with individual users, or with multiple users in a chat room or channel.
The Zoho Cliq extension for Zoho Desk enables you to stay on top of your tickets with automated alerts and event notifications in the chat window. You can search for tickets, receive due-time reminders, get notified about status updates and comments, view a daily digest of due or open tickets, and more.

Key Features:

  • Receive automated notifications about ticket due times, status updates, and comments.
  • Search for tickets in real time using the ticket ID and customer email.
  • View a daily digest of the number of tickets that are open, due, and resolved, as well as the customer satisfaction score and a ranking of the top 3 contributors.

Tags

Deployment type Built-in integrations
Published date Aug 30, 2018
Version 1.0
Category Collaboration
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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