Twilio voice for Zoho Desk

Bring the power of Twilio to deliver engaging customer service with every call.

Built for: Desk Developed by: Zoho Corporation
  ( 4 )

Twilio is a cloud-enabled PBX platform which enables software developers to embed voice, message, and video directly into applications using web service APIs. We offer the highest quality calls, paired with the most reliable messaging service.
The Twilio extension for Zoho Desk enables you to manage your organization's incoming and outgoing calls all from within the Zoho Desk application. All you need to do to enable your phone channel is add your Twilio phone number, configure routing, and add automated messages.

Key Features:

  • Receive and make calls from within your browser with caller ID information.
  • Setup phone tree menu (or IVR) to segment and route calls to the most appropriate agent.
  • Set up a phone tree menu (or IVR) to segment and route calls to the most appropriate agent.
  • Track and audit any and all voice processes by recording conversations.

Tags

Deployment type Built-in integrations
Published date Aug 31, 2018
Version 1.0
Category Telephony
Pricing Free
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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