Integrate your Twilio account within Zoho Desk in order to send and receive messages using the WhatsApp, SMS & MMS channels of Twilio. Reply to tickets directly from Zoho Desk to deliver the messages as WhatsApp or SMS. View the Twilio messages as comments within the ticket. Also, initiate conversations using your Twilio channels with Zoho Desk Customers and view the history of chats held with the Customer. Access all the Twilio conversations at the Twilio Inbox and stay in touch will all your customers at once. Send pre-defined and customized messages using message templates. As the admin allow the required users to utilize your Twilio account.
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This app contains In-app pricing ($5/user/month). Send first 250 messages for free. No Credit Card is required.
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Hello,
I would recommend you to try Twilio Channel Tickets for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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