Zoho Assist is remote support software that helps support technicians schedule and offer screen sharing to customers. It allows you to view and control customer computers from anywhere—particularly useful when dealing with failing machines, reproducing bugs, or clients that demand immediate turnaround. Zoho Desk's integration with Zoho Assist broadens your support capabilities, as you can initiate remote support and screen sharing sessions directly from Zoho Desk tickets.
Key Features:
Initiate a fast and secure remote support session from inside customer tickets.
Schedule a remote support session at your customer's preferred date and time, and set up session reminder messages to reduce cancellations and no-shows.
Session details, including duration, notes, and feedback, are added to the ticket for future reference.
Advanced features, like file transfer, reboot, instant chat, and multi-monitor navigation, can help resolve tickets faster.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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I would recommend you to try Zoho Assist for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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