Qualtrics for Zoho CRM

Engage with your customers by distributing Qualtrics surveys to enhance customer satisfaction by analyzing customer feedback.

Built for: CRM Developed by: Zoho Corporation
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Qualtrics is experience management software that provides resources for managing, strategizing, measuring, and improving all aspects of the customer experience. It helps businesses conduct market research, analyze sales team interactions, and evaluate customer engagement, so they can take action to increase customer satisfaction.

With the Qualtrics for Zoho CRM extension, you can help your sales team assist customers more effectively by adding survey templates and sending Qualtrics survey emails automatically. By distributing surveys, you can collect feedback from customers and share it with everyone in your organization.

Additionally, you can create Qualtrics contacts and email templates from Zoho CRM. You can also define user response conditions for creating cases under the Zoho CRM Cases module.

Key Features:

  • Add new customers to your Qualtrics database from within Zoho CRM.
  • Distribute Qualtrics survey emails to every contact in Zoho CRM.
  • Get notified via SalesSignals and have a case created in the Cases module for every survey response received.
  • Measure salespeople's activity based on the customer response using CSAT and NPS methods.

Tags

Deployment type Zoho platform
Published date Aug 24, 2023
Category Marketing
Pricing Paid
Vendor Website

Compatible Editions

  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One
  • Ultimate

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