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Skype for Zoho CRM helps you communicate with your org members and customers more easily. You can reach out to them through audio calls with a single click. Notes that you add about your calls and it will be added to the Skype outbound call notes' of the CRM contacts record. The call details will be captured in the related list, Closed Activities. These actions can all be performed right from within Zoho CRM.
Key Features:
Search for people by name or email address
Make calls from Zoho CRM
Add notes about the call details
Store your call details in the Closed Activities list
Note: 1. This extension is supported only in Microsoft Edge. Currently, only outbound calls are supported. 2. Customer must have tenant on Office 365 with a user who is assigned a Skype for Business license and they will also need to set up a tenant in Azure Active Directory if they don't have one already.
There used to be a way to call directly from Zoho using a regular Skype account but now there isn't. It would be good if you could able this option again
We could understand your concern. As of now, the Skype extension works only for business accounts because the SDK provided by Microsoft works only for the user who is assigned to a Skype for Business license. However, your requirement of using the regular Skype account is valuable feedback and we will try to implement it once it's possible.
For further clarification please write an email to support@zohoextensions.com
We understand that you are facing issues with the extension. We apologize for the inconvenience caused. In order for me to get further insight into this issue, we encourage you to send us an email to support@zohoextensions.com explaining the issue so that we can assist you better.
We understand that you are facing issues with the extension. We apologize for the inconvenience caused. In order for me to get further insight into this issue, we encourage you to send us an email to support@zohoextensions.com explaining the issue so that we can assist you better.
The Skype extension works only for business accounts because the SDK provided by Microsoft works only for the user who is assigned to a Skype for Business license.
For further clarification please write an email to support@zohoextensions.com
We understand that you are facing issues with the extension. We apologize for the inconvenience caused. In order for me to get further insight into this issue, we encourage you to send us an email to support@zohoextensions.com explaining the issue so that we can assist you better.
We can understand your concern that the Skype extension is working only for Business Skype accounts. This is a restriction from Skype's end. We will look into the possibilities to make it available for all the variants of the Skype account.
Please do write to us at support@zohoextensions.com for further clarification.
As of now, the integration doesn't support the inbound calls. However, the mentioned requirement is valuable input for us. So, we will work on it and try providing in the future updates after checking its feasibility.
For further queries or updates, please write to support@zohoextensions.com.
The Skype extension works only for business accounts because the SDK provided by Microsoft works only for the user who is assigned to a Skype for Business license.
For further clarification please write an email to support@zohoextensions.com
The Skype extension works only for business accounts because the SDK provided by Microsoft works only for the user who is assigned to a Skype for Business license.
For further clarification please write an email to support@zohoextensions.com
Hi Wesley, this is Aditya from the Zoho Marketplace. The SDK provided by Microsoft works only in Edge Browser. Although, we are working to provide it in other browsers as well. We shall give an update once this is completed. Feel free to contact us at support@zohoextensions.com for any further clarifications.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Skype for Business for Zoho CRM. It would add a lot more value to your CRM account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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We could understand your concern. As of now, the Skype extension works only for business accounts because the SDK provided by Microsoft works only for the user who is assigned to a Skype for Business license. However, your requirement of using the regular Skype account is valuable feedback and we will try to implement it once it's possible.
For further clarification please write an email to support@zohoextensions.com