Telegram for Zoho Desk

Bolster your customer relationships by delivering support through a secure IM channel.

Built for: Desk Developed by: Zoho Corporation
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Telegram is a cloud-based messaging application that is widely used by businesses to communicate with customers. By integrating the Telegram messaging app with your Zoho Desk dashboard, you can expand your customer service offerings in the Instant Messaging module. With the Telegram messaging app, you can open a new channel specifically for your customers to show that you are always available for them. All conversations in the Telegram Messaging app are securely routed through encrypted servers on the cloud.

Key Features:

  • Manage your customer communications instantly from a dedicated Telegram messaging channel.
  • Communicate about the latest business trends, track sales, and much more through the Telegram app.
  • Increase agent productivity with easy management of multiple instant messaging channels, including a dedicated Telegram channel.
  • Convert conversations into service tickets, which can be managed by your agents and tracked by your customers in Zoho Desk.

Tags

Deployment type Built-in integrations
Published date Oct 23, 2023
Version 1.0
Category Channels
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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