YouTube comments are a fantastic engagement point that can tell how your audience feels about your videos. By replying to them—positive or negative—you give your commenters value when they take the time to say something, especially if they're giving you kudos. It's also an excellent way to foster further engagement and grow your community. But switching between too many tools can be counterproductive, causing you actually to lose focus on the task at hand. Keeping track of comment threads across all your videos would get overwhelming quickly
The YouTube for Zoho Desk extension aims to keep your focus on customers by allowing you to manage YouTube comments inside Zoho Desk. You can create tickets from video comments and reply to them just like you would for regular tickets, all while staying within Zoho Desk. Your ticket replies get added as replies to the video on the YouTube channel.