YouTube for Zoho Desk

Create tickets from video comments and respond to them from within Zoho Desk

Built for: Desk Developed by: Zoho Corporation
800+ Installs
  ( 7 )

YouTube comments are a fantastic engagement point that can tell how your audience feels about your videos. By replying to them—positive or negative—you give your commenters value when they take the time to say something, especially if they're giving you kudos. It's also an excellent way to foster further engagement and grow your community. But switching between too many tools can be counterproductive, causing you actually to lose focus on the task at hand. Keeping track of comment threads across all your videos would get overwhelming quickly 

The YouTube for Zoho Desk extension aims to keep your focus on customers by allowing you to manage YouTube comments inside Zoho Desk. You can create tickets from video comments and reply to them just like you would for regular tickets, all while staying within Zoho Desk. Your ticket replies get added as replies to the video on the YouTube channel.

Key Features:

  • Send video comments to the relevant team by mapping departments within Zoho Desk to the related videos on a YouTube channel.
  • Agents can reply to the comments by adding a reply in Zoho Desk
  • Track all comments of a particular video on a single ticket
  • Since Zoho Desk connects to YouTube as a ticket channel, you will be able to resolve tickets by taking advantage of Zoho Desk's views, workflows, and macros

Tags

Deployment type Zoho platform
Published date Dec 12, 2019
Version 1.0
Latest Released date Sep 27, 2023
Category Channels
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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