WeChat for Zoho Desk

Connect to your customers through the world’s first “super app,” right from within Zoho Desk.

Built for: Desk Developed by: Zoho Corporation
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Utilize WeChat for agents to communicate with your audience within Zoho Desk, generate leads and build long-lasting customer relationships—support and sell your products on China's most popular messaging channel.
• WeChat Subscription accounts can send up to one push message per day to their followers.
• WeChat Service accounts appear as friends in the “chat” section of WeChat. Service accounts can send up to four push messages per month.
• WeChat Enterprise accounts are meant for internal team management for large companies. Each user needs to get approval to be a follower of the company's official account. The content shared can be viewed by authorized followers.

Key Features:

  • Handling inbound conversations - welcome customers, let them know if you are away or direct them to the right agent.
  • Conversation supervision and reporting - analyze the performance of your agents and have total visibility over their conversations.
  • WeChat messaging also provides text and voice messaging and the ability to send individuals images, videos, and documents.
  • WeChat Official Accounts hosts a variety of official accounts for businesses, organizations, and celebrities, allowing users to follow, interact with, and receive the latest updates.

Tags

Deployment type Built-in integrations
Published date Oct 29, 2023
Version 1.0
Category Channels
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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