Zoho Desk Extension for Zoho Mail

View, assign or manage support tickets directly from emails!

Built for: Mail Developed by: Zoho Corporation
18k+ Installs
  ( 67 )

Zoho Desk is a help desk software that allows businesses to focus on their customers and their requests and it also helps bring together employees from across departments, to give customers a truly unified customer service experience.

Zoho Desk is now available as an extension in Zoho Mail's eWidget. This extension is made available to all Zoho Mail users by default. With this extension, Zoho Desk agents can view and access information from emails and perform actions in Zoho Desk without leaving their mailbox.

In addition, this extension also enables users to view tickets already assigned to you right next to the corresponding emails.

Key Features:

  • Open, view, edit, search, create, and access the tickets in the configured portal.
  • Comment on the tickets to communicate internally with your support staff and assign the unassigned tickets.
  • View the tickets assigned to you from the eWidget.
  • Search through your tickets efficiently based on the ticket ID, contact email address or agent name.

Tags

Deployment type Built-in integrations
Published date Feb 14, 2019
Version 1.0
Latest Released date Jun 17, 2021
Category Customer Support
Pricing Free
Vendor Website

Compatible Editions

  • Free
  • Standard

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