Zoho Desk is a help desk software that allows businesses to focus on their customers and their requests and it also helps bring together employees from across departments, to give customers a truly unified customer service experience.
Zoho Desk is now available as an extension in Zoho Mail's eWidget. This extension is made available to all Zoho Mail users by default. With this extension, Zoho Desk agents can view and access information from emails and perform actions in Zoho Desk without leaving their mailbox.
In addition, this extension also enables users to view tickets already assigned to you right next to the corresponding emails.