Requesting and responding to customer feedback is vital for building a successful mobile app. It helps you know what can be improved and what isn't working. But the process doesn't stop there! Feedback must be a two-way conversation to let your customers know that they're valued. When customers feel that their feedback is appreciated, they are more willing to engage and feel more connected to your app.
This extension helps you close the feedback loop by making it easier to view and respond to customer reviews of your Google Play app right inside Zoho Desk. You can create tickets out of user reviews and reply to them just like you would for regular tickets. Your ticket replies get added as replies to the reviews in the Play Store app.