Google Play Reviews for Zoho Desk

Send your Google Play app reviews directly to Zoho Desk.

Built for: Desk Developed by: Zoho Corporation
700+ Installs

Requesting and responding to customer feedback is vital for building a successful mobile app. It helps you know what can be improved and what isn't working. But the process doesn't stop there! Feedback must be a two-way conversation to let your customers know that they're valued. When customers feel that their feedback is appreciated, they are more willing to engage and feel more connected to your app. 

This extension helps you close the feedback loop by making it easier to view and respond to customer reviews of your Google Play app right inside Zoho Desk. You can create tickets out of user reviews and reply to them just like you would for regular tickets. Your ticket replies get added as replies to the reviews in the Play Store app.

Key Features:

  • Send app reviews to the relevant team by mapping departments within Zoho Desk to the related apps in the Play Store.
  • Track all reviews of a particular app on a single ticket or create a separate ticket for each review.
  • Since Zoho Desk provides connections to the Play Store as a ticket channel, you will be able to set up automation, create reports, and more.

Tags

Deployment type Zoho platform
Published date Sep 15, 2019
Version 1.0
Latest Released date Aug 29, 2024
Category Channels
Pricing Free
Vendor Website

Compatible Editions

  • Standard
  • Professional
  • Enterprise
  • CRM Plus
  • Zoho One

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